RETURNS, EXCHANGES & REFUNDS

At MiMi's Monograms, every order is carefully inspected before it leaves our shop. We want you to love your purchase! Personalized & Custom Items. Because personalized and custom-made items are created specifically for you, they cannot be returned, exchanged, or refunded unless an error was made by MiMi's Monograms or the item arrives damaged. Please double-check all names, monograms, dates, sizes, and personalization details before submitting your order. Customers are responsible for any errors provided at checkout.

Ready-to-Ship Boutique Items

Non-personalized, ready-to-ship items may be returned for store credit or exchanged (pending availability) within 14 days of delivery or pickup. To be eligible for a return or exchange,
items must:
- Be unworn, unwashed, and unused.
- Have original tags attached.- Be free of odors, stains, pet hair, or other signs of wear.
Store credit will be issued once the returned item has been received and inspected.

Shipping charges are non-refundable, and customers are responsible for return shipping unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. Please include photos of the item and packaging so we can make it right as quickly as possible.

Sale & Clearance Items

All sale, clearance, seasonal closeout, and final sale items are final sale and cannot be returned, exchanged, or refunded.If you have any questions before placing your order, we're always happy to help. We want you to shop with confidence!

TURNAROUND TIMES At MiMi's Monograms

Each personalized item is thoughtfully created just for you. Because every order is individually prepared, embroidered, and inspected, our standard turnaround time for custom and personalized orders is 2–4 weeks, not including weekends or holidays. Please note that turnaround time begins once your order is confirmed, payment has been received, and all personalization details have been finalized. Shipping and transit times are separate and are not included in the production turnaround. Please Keep in Mind- Business days are Monday through Friday and do not include weekends or holidays.

Preorders, specialty items, and large orders may require additional production time.

During peak seasons, turnaround times may be extended. If this occurs, we'll communicate any significant delays as soon as possible.

Need It By a Certain Date?

If you have a specific event or deadline, please contact us before placing your order. While we cannot guarantee rush service, we'll do our best to accommodate your request whenever our production schedule allows. Our goal is always to deliver quality work that's worth the wait.

Shipping & Local Pickup

Ready-to-ship items ship within 48 business hours of purchase. Custom and personalized items ship after production is complete. Please see our Turnaround Time Policy for production estimates.

We primarily ship via USPS (United States Postal Service). Shipping rates are calculated at checkout. Please verify your shipping address before placing your order, as MiMi's Monograms is not responsible for delays or additional shipping costs due to an incorrect address.

Once your package has been accepted by the shipping carrier, delivery times are outside of our control. If your package is delayed or appears lost, we'll gladly help you work with the carrier to locate it.

We proudly offer free local pickup. You'll receive a notification with pickup instructions as soon as your order is ready.

Questions? We're always happy to help before you place your order!

Thank you for trusting MiMi's Monograms to create something special for you!